What astounds me when I read, about the appalling lack of care that many patients, especially the elderly, are receiving, is that everyone (Ministers etc.) seems surprised.
It is not rocket science.
My mother worked all her life as a nurse, pre-1948 and post 1948. She once remarked to me, sometime in the 60s I believe it was, when they started bringing in 'Managers' and negating the role of that most feared person, 'The Matron', she said, "this is the end of the NHS". She was most prescient. The final nail in the coffin was the creation of Hospital Trusts which meant hospitals were now businesses.
You cannot run a 'Service' as a 'Business'. Why? A business exists to make profit irrespective of what it is actually doing: that is the nature of a business. So to make profit, you cut costs, and traditionally, any and every business then looks to how they might maximise profits and reduce overheads. The fist answer is, staffing, the most expenses 'cost' in virtually all businesses. Cut staffing, or employ cheaper staffing, and the balance sheet looks so much better.
We are now seeing the result of this business-model, and the result is inferior staff who are less-skilled, cheaper and often come from overseas countries which do not have a culture of care as we know it in the UK. The unsurprising result is that care standards have gone done.
So the question we should be asking is, 'why is everyone so surprised at this lowering of care?' and the second question we must ask, and continue to ask is, 'how long will this be tolerated?'
I could go on, but this is being shouted from a number of different platforms, it's just that the people who can do something, don't listen, because at the root there is not the will to do what needs to be done, rather the underlying motive is a wish to 'sell' the NHS to private healthcare companies, especially some american companies.
RIP the NHS
My Mother would be turning in her grave!